Data Universe Support and FAQs
Frequently asked questions and Data Universe support channels
Payments
I have provided a credit card in my Data Universe Account. How do I get credits?
Click on the Payments and subscription from the Data Universe Home Navigation, then click Add credits button. If you’d like to discuss special price policies for your needs or having some issues, reach us out at [email protected].
Why my credit card is not accepted by the Data Universe Payment System?
Your credit card may not be accepted because the Data Universe Payment System is powered by Stripe, and Stripe has certain limitations on which cards, countries, and issuing banks are supported. If your card falls outside those supported criteria, the payment will be declined, please try a different card or contact your bank/card issuer.
Do credits roll over from month to month?
Credits for "pay as you go" plan do not expire over time. Once you’ve purchased or received credits, they’ll remain in your account indefinitely until you decide to use them. Monthly allowance of posts to scrape for plans with subscription fee are expiring by the end of the month.
What payment methods does Data Universe support? Can I pay in $TAO, SN13 alpha, or even BTC?
Currently we accept payments in fiat currencies through the payments system. Crypto token payments automation are in the shirt-term plan. Meanwhile it is possible to pay by digital currencies by invoice.
Where can I find Data Universe prices?
The Data Universe plans are listed at the Data Universe Page.
Is it the same cost to collect data from X and Reddit?
Yes, the payment is taken per collected post and does not depend on the source.
Data Collection
How much data can I collect?
Data Universe does not have limits to the amount of posts to collect. It collects data based on your selected hashtags or subreddits, and updates the quantity in real time as miners process your task.
How is data delivered?
Once a task is complete or actively running, you can download it in CSV or Parquet format for easy use in data pipelines or LLM training.
Where the social media data can be used?
There are multiple use cases for social media data exist. You can have a look at the Data Universe Use Cases section for inspiration. A couple of examples are
Fine-tuning LLMs for specific use-cases
Market research and brand tracking
Social Listening, and etc.
Mining
Where do I start with mining on the subnet?
Have a look at the guides for miners provided at Subnet 13 Mining section and contact us, if any additional questions.
Validating
Where do I start with validating on the subnet?
Have a look at the guides for validators provided at Subnet 13 Validating and contact us, if any additional questions.
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